Returns and refunds - Legal warranty of conformity
HOW TO REQUEST A REFUNDIf the user wishes to return an item, they should follow these simple steps:
The user may send an explicit notice of the decision to withdraw from the purchase to Triboo Digitale, to the email address email@example.com asking the Customer Service team for the returns form and following the instructions contained in the confirmation email to finish the process.
Please remember that we will only replace those items that have been received damaged, defective or in error; no replacements are made for size changes.
At the end of the process, a confirmation email will be sent containing the return form to be placed inside the box, an address label with the warehouse address to be attached to the outside of the box, and the instructions for the returns process for the product.
If the user wishes to use our courier, the cost of the service will be deducted from the refund.
Place the completed return form into the box together with the product(s) to be returned. The Items must be returned in the same condition in which they were received, i.e. in perfect condition, complete with all their parts, unused, in their original packaging and with all manuals provided, as well as the labels and tags still attached.
Our warehouse operators will check all returned items to ensure their perfect condition. The user will be charged for any loss in value, and will receive a refund equal to the residual amount.
Affix the address of our warehouses on the outside of the box.
Send the package to be returned to the following address:
TRIBOO DIGITALE C/O T.W.S. LOGISTICA SRL,
VIA PHILIPS 12, 20900 MONZA (MB) – ITALY
Shipping notes should be retained for future reference.
Once the returned items reach our warehouses, we will issue the refund using the same payment method used for the purchase (credit card, prepaid card, PayPal, etc.).