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Terms and conditions

Welcome to our website www.redemption.com (“redemption.com”). These Terms and Conditions of Use govern the access to and use of redemption.com. The access to and use of redemption.com as well as the purchase of products on it are based on the assumption that these Terms and Conditions of Use have been read, understood and accepted by you. Redemption.com is managed and maintained by Redemption (“Redemption”), with registered office in Italy at Vicolo Santa Maria alla Porta, 1, 20123, Milano, business register number, tax code and VAT number IT 07059720966.

Request for further information can be made through our Customer Service by sending an email to eshop@redemption.com If you need any assistance, login to your account, where you will find information on orders, shipping, returns of products purchased on redemption.com.

For any other legal information, go to the Policies section on redemption.com. Redemption may amend or simply update all or part of these Terms and Conditions of Use. Any amendment or update of the Terms and Conditions of Use shall be posted for our users on the Home Page of redemption.com as soon as such amendments or updates have been made and shall be binding as soon as they are published on redemption.com in this section. Therefore, you should regularly access this section on redemption.com in order to check the publication of the most recent and updated Terms and Conditions of Use of redemption.com. If you do not agree to all or part of redemption.com´s Terms and Conditions of Use, please do not use our Website.

The access to and use of redemption.com, including display of web pages, communication with Redemption, downloading product information and making purchases on redemption.com, are carried out by our users exclusively for personal purposes, which should in no way be connected to any trade, business or professional activity. Remember that you will be liable for your use of redemption.com and its contents. Redemption shall not be considered liable for any use of redemption.com and its contents made by its users that is not compliant with the laws and regulations in force, without prejudice to Redemption’s liability for intentional torts and gross negligence.

In particular, you will be liable for communicating information or data which is not correct, false or concerning third parties (in the event such third parties have not given their consent) as well as for any improper use of such data or information.

1. Privacy Policy

We recommend that you read the Privacy Policy which also applies in the event that users access to redemption.com and use the relevant services without making purchases. The Privacy Policy will help you understand how and for what purposes Redemption collects and uses your personal data.

2. Intellectual Property Rights

All content included on redemption.com, such as the Redemption trademark and all other trademarks, trade names, domain names and other distinctive signs, copyrights and patents used in connection with the site, as well as works, images, pictures, dialogues, music, sounds, videos, documents, drawings, figures, logos, menus, web pages, graphics, colors, schemes, tools, fonts, designs, diagrams, layouts, methods, processes, functions and software (collectively, “Content”), is the property of Redemption – a company with registered office in Milan, PI: IT 07059720966 – or of its affiliates, subsidiaries, and content suppliers and is protected by national and international copyright and other intellectual property laws. You may not reproduce, publish, distribute, display, modify, create derivative work from, or exploit in any way, in whole or in part, the Content without the prior express written consent of Redemption and/or its affiliates, subsidiaries, and content suppliers, as the case may be. You are not granted any rights in or to the Content, and you agree not to use the Content without the prior written authorization of Redemption or the applicable Content owners. Redemption vigorously enforces its intellectual property rights to the fullest extent permitted by law.

Redemption shall have the exclusive right to authorize or prohibit in their sole discretion any reproduction, publication, distribution, display, modification, creation of derivative work from, or exploitation in any way of, in whole or in part, the Content. Redemption shall have the right, at any time, to claim the authorship of any Content posted on this Website and to object to any use, distortion or other modification of such Content.

Any reproduction, publication, distribution, display, modification, the creation of derivative work from, or exploitation in any way of, the Content expressly authorized in writing by Redemption shall be carried out by you for lawful purposes only and in compliance with all applicable laws.

3. Links to other Websites

Redemption.com may contain links to other websites which are in no way connected to it or Redemption. Redemption does not control or monitor such third-party websites or their contents. Redemption shall not be held liable for the contents of such sites and/or for the rules adopted by them in respect of, but not limited to, your privacy and the processing of your personal data when you are visiting those websites. Please, pay attention when you access these websites through the links provided on redemption.com and carefully read their terms and conditions of use and their privacy policies. Our Terms and Conditions of Use and Privacy Policy do not apply to the websites of third parties. Redemption.com provides links to other websites exclusively to help its users in searching and surfing the Internet and to allow links to websites on the Internet. When Redemption provides links to other websites, Redemption does not recommend that to its users access these websites and it does not provide any guarantees to their web content or to services and products supplied and sold by these websites to Internet users.

4. Links to Redemption.com

Please, contact Redemption at the following e-mail address: eshop@redemption.com if you are interested in linking the Home page of redemption.com and other web pages which can be publicly accessible. You are requested to contact Redemption for requesting our consent to link redemption.com. Redemption may grant links to redemption.com free of charge and on a non-exclusive basis. Redemption is entitled to object to certain links to redemption.com, including in the event that the applicant who intends to activate links to it has, in the past, adopted unfair commercial or business practices which are not generally adopted or accepted by the market operators, or has made unfair competition activities vis-à-vis Redemption or the latter's suppliers, or when Redemption fears that such practices or such activities might be adopted by the applicant in the future. In any event, it is forbidden to post deep links (such as deep frames) to redemption.com or to use unauthorized meta-tags without Redemption’s consent.

5. Disclaimer of Content and Liability

Redemption does not warrant that the contents of redemption.com are appropriate or lawful in other Countries outside Italy. However, in the event that such contents are deemed to be unlawful or illegal in some of these Countries, please do not access redemption.com and, where you nonetheless choose to access it, we hereby inform you that your use of the services provided by redemption.com shall be your exclusive and personal responsibility. Redemption has also adopted measures to ensure that the Content of redemption.com is accurate and does not contain any incorrect or out-of-date information. However, Redemption cannot be held liable for the accuracy and completeness of the Content, except for its liability for tort and gross negligence and as otherwise provided for by the law.

Moreover, Redemption cannot guarantee that redemption.com or the server supporting it will be virus-free, or that it will operate continuously, without any interruptions and errors due to the connection to the Internet. In the event of any problem in using redemption.com please contact our Customer Service by visiting our Customer Service area. A representative of Redemption will be at your disposal to assist and help you to restore your access to redemption.com, as far as possible. At the same time, please contact your Internet services provider or check that each device for Internet connection and access to web content is correctly activated, including your Internet browser. The dynamic nature of the Internet and web content may not allow redemption.com to operate without any suspensions, interruptions or discontinuity due to updating redemption.com. Redemption has adopted adequate technical and organizational security measures to protect services on redemption.com, integrity of data and electronic communications in order to prevent unauthorized use of or access to data, as well as to prevent risks of dissemination, destruction and loss of data and confidential/non confidential information regarding users of redemption.com, and to avoid unauthorized or unlawful access to such data and information.

To the full extent permissible by applicable law, Redemption disclaims all warranties, express or implied, as to the operation and functioning of redemption.com.

6. Our Business Policy

Redemption has adopted a business policy; its mission consists of selling products through its services and its Website to consumers only. “Consumer” and/or “Consumers” shall mean any natural person who is acting on redemption.com for purposes which are outside his or her trade, business or professional activity (if any). If you are not a Consumer, please do not use our services for purchasing products on redemption.com. Redemption shall be entitled to object to the processing of purchase orders from persons other than Consumers and to any other purchase order which does not comply with the Terms and Conditions of Sale and these Terms and Conditions of Use.

7. Governing Law

These Terms and Conditions of Use are governed by Italian law.


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