We deliver to many countries around the world and offer different shipping options to meet your needs.
In order to ensure you a hassle-free shopping experience, for selected countries, we are now including the Customs Duties in the final prices without any price change.
During sales period, deliveries may take 2 or 3 business days longer than usual.
1. Shipping Methods and Costs
To offer you the best service and ensure fast worldwide deliveries we have chosen DHL for all shipments. Shipping rates vary based on shipment type, destination (please see table below) and your rate will be automatically calculated at checkout.
We aim to dispatch all orders within 24 hours, from Monday to Friday if received before 4pm CET. Estimated delivery times are to be used only as a reference, will commence from the date of dispatch and we are not responsible for any delays caused by destination customs clearance processes.
We offer free shipping for all countries. However, in case of returns, costs for shipping will be deducted from refunds. Those costs are 30€ for European Union countries and 60€ for the rest of the world. Please refer also to return and refunds section.
2. We offer the following shipping options:
International Express Shipping Countries:
European Union : Austria, Belgium, France, Germany, Ireland, Luxembourg, Monaco, Netherlands, Portugal, Spain, Denmark, Estonia, Switzerland, Andorra, Liechtenstein, Poland, Norway, Sweden, Finland, Malta, Bulgaria, Czech Republic, Hungary, Lithuania, Greece, Cyprus, Croatia, Slovenia, Latvia, Romania, Slovakia, Vatican City, San Marino.
Rest of the world : United Arab Emirates, United Kingdom, Armenia, Argentina, Australia, Azerbaijan, Bahrain, Brunei, Brazil, Bahamas, Canada, Chile, Colombia, Costa Rica, Dominican Republic, Algeria, Ecuador, Egypt, Guatemala, Guam, Hong Kong, Canary Islands, Indonesia, Israel, India, Iceland, Jersey, Jamaica, Jordan, Japan, South Korea, Kuwait, Lebanon, Saint Lucia, Montenegro, Macau, Mauritius, Maldives, Mexico, Malaysia, New Zealand, Oman, Peru, French Polynesia, Philippines, Puerto Rico, Paraguay, Qatar, Serbia, Saudi Arabia, Singapore, Thailand, Turkey, Taiwan, Ukraine, Uruguay, Venezuela, British Virgin Island, Vietnam, South Africa.
3. Important Delivery Information
We recommend that you consider the following information:
- All orders require a signature upon receipt,
- We are unable to redirect orders once items have been dispatched, so please ensure there is someone who can sign for your order at the specified shipping address,
- DHL does not deliver to P.O. Boxes or use General Delivery,
- If DHL does not find anyone at the indicated address, it will try to deliver the package two more times, leaving a card with instructions on each occasion.
4. When Do We Deliver?
Our Online Store ships worldwide with DHL, delivering 9am-5pm, Monday to Friday.
DHL does not deliver on festive or pre-festive days.
5. First Time Orders
For your security, please be aware that first-time orders can only be shipped to the cardholder's billing address or a corporate work address which we are able to verify independently. To avoid delays to your order, please ensure that your billing address matches the address on your card statement and that the cardholder's name is written as it appears on the card. Please also ensure that your contact details are filled in accurately so that we can contact you if necessary.
We insure each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package.
7. Tracking your Order
You can check the current status of your shipment by signing into your account.
8. Taxes and Duties
Italian VAT will be applied to all EU destinations.
Some countries are shipped to on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the product price.
The following countries are shipped to on a DDP (Delivery Duty Paid) basis: USA, UK, SWITZERLAND, NORWAY, SOUTH KOREA
If a DDU (Delivery Duty Unpaid) destination is selected, product prices displayed are exclusive of all taxes and duties, as well as EU VAT. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to and payment of these is necessary to release your order from customs on arrival.
As we are unable to advise the amount this may be, we invite our customers to verify local taxes and duties before placing an order. Our Website ships worldwide with DHL and the shipping costs are already included in the final amount of your order. However, as an international courier for your order, DHL may present you with a separate invoice from local authorities for duties owed.