FAQs

Account

Shopping

Orders

Please click on “login” at the top right-hand corner of the page. At the login page, choose “forgot your password?”. You will then be prompted to enter your email address and begin the password recovery process. For more information or help, please contact info@redemption.com

At the top-right corner, go to "login". Put in your email and password. This will take you to your account dashboard.

Yes. Login in with your username and password and click on “My account.” This will take you to your account dashboard where you can edit your billing, shipping information and more.

Yes, please email us at info@redemption.com with your full name and account email.

You can buy Redemption products on our website or use our Store Locator to find a retail store.

European Union: Austria, Belgium, France, Germany, Ireland, Luxembourg, Monaco, Netherlands, Portugal, Spain, Denmark, Estonia, Switzerland, Andorra, Liechtenstein, Poland, Norway, Sweden, Finland, Malta, Bulgaria, Czech Republic, Hungary, Lithunia, Greece, Cyprus, Croatia, Slovenia, Latvia, Romania, Slovakia, Vatican City, San Marino. Rest of the world: United Arab Emirates, Armenia, Argentina, Australia, Azebaijan, Bahrain, Brunei, Brazil, Bahamas, Canada, Chile, Colombia, Costa Rica, Dominica Republic, Algeria, Ecuador, Egypt, Guatemala, Guam, Hong Kong, Canary Island, Indonesia, Israel, India, Iceland, Jersey, Jamaica, Jordan, Japan, South Korea, Kuwait, Lebanon, Saint Lucia, Montenegro, Macau, Mauritius, Maldives, Mexico, Malasya, New Zealand, Oman, Peru, French Polynesia, Philippines, Puerto Rico, Paraguay, Qatar, Serbia, Saudi Arabia, Singapore, Thailand, Turkey, Taiwan, Ukraine, Uruguay, Venezuela, British Virgin Island, Vietnam, South Africa.

Redemption.com accepts Visa, MasterCard, Discover, AMERICAN EXPRESS, and PayPal.

Unfortunately, no. Once your order has been placed and is confirmed we are unable to change your order. However, you can return your original order and we can help you place a new order.

Your satisfaction is our top priority. Please make sure to read our Shipping & Return policy before making a purchase. Please email us with any questions, concerns, or comments at info@redemption.com

We are unable to offer exchanges, but we will gladly assist you with returning your order and completing a new order.

We apologies for the inconvenience. Please email us at info@redemption.com so we can solve the issue.

A tracking # will be provided to you via email once your order has been shipped. If you still have questions please email as at info@redemption.com

Unfortunately we cannot ship to P.O. Boxes.

Yes. The customer is responsible for paying all Customs, Duties, Taxes and Collection Fees.

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